Je Suis...Delivery and shipping.

Here at Je Suis we work hard to ensure that all orders are processed with the minimum of delay and will dispatch goods between 3 -5 working days, subject to payment card authorization and stock availability. We carry a wide range of stock, however some items may take slightly longer for delivery around 7 - 14 days, only if the item is temporarily out of stock. In this instance we may need to order from the supplier and in this case we would notify you by email when you will be given an estimated delivery time as advised by the supplier. 

We cannot be held responsible for delays caused by postal disputes or any other events beyond our control.

In the unlikely event that there are expected delays with deliveries the customer will be informed as soon as possible and offered the opportunity to cancel or wait for the delivery.  In the event of a cancellation a full refund will be given.

All UK orders are sent First Class Royal Mail and delivery costs are as follows:

Orders over £50 within the UK are free of charge
Orders under £50.00 within the UK - £3.95

Orders to Ireland and Europe  - £5.50

Charges for custom clearance must be paid for by the customer as we have no control over these charges. Likewise on any returned items it will be your responsibility to repay fees due by your customs authority.

Postage and packing is charged per order and not per item

Lost in Post

In the highly unlikely event that your order does not arrive, please contact us via email with your order number, in order for us to assist in resolving the delivery issue. We do keep a proof of delivery receipt and would be able to claim against Royal mail.

Payment and Security

All prices include VAT at 20%  We accept all major credit and debit cards.  For your security we process all online transactions through Paypal and Nochex. We will accept postal orders or personal cheques however, goods will not be dispatched until the funds have cleared.  These should be made payable to Je Suis.

Returns/ Exchanges

We hope that you are completely satisfied with your purchases.

At Je Suis we offer a no quibble, no questions full refund on orders provided goods are returned unused, in their original condition with all labels intact.**

Most returns and exchanges can occur due to the item not fitting properly, especially bras. I f you are unsure of what size to order , read our fitting guide or you can email us with a question to enquiries@jesuis or you could contact by phone for advice on sizing or fitting before you purchase.

If you are not totally satisfied with your goods, please return within 14 days of receiving them and we will refund in full (excluding postage) or provide an exchange / alternative at your request.  Customers should take all reasonable measures to protect returning goods while in transit.  Je Suis do not refund costs incurred in returning goods.

Postage and packing is not refundable, however additional cost will not be asked for if you request an exchange.

Customers who want to return items should contact us in the first instance at returns@jesuis.co.uk

Please ensure that all returns are packaged securely and paid for. We would recommend that you ask for proof of postage from the post office to ensure that you can make a claim against royal Mail should we not receive the returns.

**Je Suis reserve the right to refuse a refund if there is evidence that the goods have been used or these guidelines have not been adhered to.

Due to reasons of hygiene we are unable to accept hosiery returns unless there is a verified fault with the goods or a mistake has been made with the order by Je Suis in which case a full refund or exchange will be given at your request.

These conditions do not affect your statutory rights.

All returns must be sent back to:
Je Suis

28A Brosscroft
Hadfield
Derbyshire
SK13 1HF